AK999 Privacy Policy – How We Protect Your Data

1Who We Are

AK999 ("we", "us", "the platform") is an online entertainment and gaming platform serving players in Pakistan. We offer sports betting, cricket and PSL markets, slot games, fish games and live casino products through our website and Android application.

This Privacy Policy applies to all personal data collected through the AK999 website, mobile app, customer support channels and any other interaction you have with the platform. It applies to registered players, visitors who browse without registering, and individuals who contact our support team.

If you have any questions about this policy or the way your personal data is handled, you can reach our team at [email protected]. We aim to respond to all privacy-related queries within 5 business days.

2What Data We Collect

The personal data we collect falls into the following categories:

We do not collect sensitive categories of personal data such as health information, religious beliefs or biometric data unless required by law for specific identity verification purposes.

3How We Collect Data

Your personal data comes to us through several channels:

• Direct submission — when you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team.
• Automated collection — when you browse the website or use the app, our systems automatically record technical data including your IP address, device information and session activity.
• Payment processors — when you use JazzCash, Easypaisa, Raast or bank transfer, the relevant payment service provider may share transaction confirmation data with us to process your deposit or withdrawal.
• Verification partners — where third-party identity verification services are used to confirm CNIC authenticity, those services may share confirmation data with us.
• Cookies and similar technologies — see Section 8 for full details on how cookies are used on the AK999 platform.

4Why We Use Your Data

AK999 uses personal data for the following purposes:

• Account management — creating and maintaining your player account, verifying your identity, managing your balance and processing your bets.
• Payment processing — handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and cards, and reconciling transaction records.
• Security and fraud prevention — monitoring account activity for unusual patterns, detecting unauthorised access attempts and protecting your funds.
• Legal compliance — maintaining records required for anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Customer support — responding to your queries, resolving complaints and handling disputes.
• Platform improvement — analysing aggregated usage data to understand how players use the platform and to improve features, performance and content.
• Responsible gaming — monitoring patterns that may indicate problem gaming behaviour and applying tools such as deposit limits or self-exclusion where appropriate.
• Marketing communications — sending you information about promotions, bonuses and new features, where you have consented to receive such communications. You can opt out at any time.

5Legal Basis for Processing

AK999 processes your personal data on the following legal grounds depending on the purpose:

• Contractual necessity — processing required to fulfil our agreement with you, including running your account, settling bets and processing transactions. Without this data, we cannot provide the service.
• Legal obligation — processing required to comply with applicable laws, including KYC and AML verification requirements.
• Legitimate interests — processing carried out for our legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring and improving user experience. We always balance these interests against your right to privacy.
• Consent — where we send you optional marketing communications, we do so only with your explicit consent, which you can withdraw at any time.

6Who We Share Data With

AK999 does not sell, rent or trade your personal information. We share data with third parties only in the following circumstances and only to the extent necessary:

• Payment service providers — JazzCash, Easypaisa, Raast partner banks and card processors receive the transaction data required to complete your deposit or withdrawal. These providers have their own privacy policies governing data they receive.
• Identity verification providers — where third-party KYC services are used to verify your CNIC or other documents, those providers process the data strictly for verification purposes.
• Technology and hosting providers — our platform infrastructure providers, cloud hosting services and analytics partners process data on our behalf under strict data processing agreements.
• Fraud and security partners — we may share technical data with specialist security providers to detect and prevent fraud, account takeovers and abuse.
• Legal and regulatory authorities — we will disclose personal data to law enforcement or regulatory bodies where required by applicable law or in response to a valid legal request.

All third parties that process personal data on our behalf are required to maintain appropriate security standards and to use the data only for the purpose for which it was shared. We do not allow third-party partners to use your data for their own marketing purposes.

7Payment Data & PKR Transactions

All financial transactions on AK999 are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, certain financial details are necessarily involved in processing that transaction.

AK999 does not store complete payment credentials such as full card numbers or full mobile wallet credentials on our own systems. Payment processing is handled by PCI-DSS compliant payment infrastructure. We retain transaction reference data and amounts for accounting, dispute resolution and legal compliance purposes.

• Deposit and withdrawal records are retained for a minimum of five years to meet standard financial record-keeping requirements.
• Transaction data may be reviewed by our fraud and compliance teams in the event of a dispute or suspicious activity report.
• Withdrawals are only processed to payment methods registered in your own name, which requires matching your account identity data with the payment method details you provide.

8Cookies & Tracking Technologies

AK999 uses cookies and similar tracking technologies on our website and app. Cookies are small text files stored on your device that help us recognise you, remember your preferences and understand how you use the platform.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session management cookies that keep you logged in during your visit. You cannot opt out of these without stopping use of the platform.
• Functional cookies — remember your preferences such as language settings, preferred sports markets and display options.
• Analytics cookies — help us understand how players navigate the platform, which pages are most visited and where users encounter problems. This data is aggregated and does not identify you individually.
• Security cookies — used to detect and prevent fraudulent login attempts and other suspicious activity.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the platform and you may not be able to log in or use core features. Analytics and functional cookies can be disabled without preventing basic platform use.

9Data Retention

AK999 retains your personal data for as long as is necessary for the purposes set out in this policy. The specific retention periods depend on the type of data and the reason it was collected:

• Account data — retained for the duration of your account and for a period of at least five years after account closure, to meet legal record-keeping obligations.
• Transaction and financial records — retained for a minimum of five years in line with standard financial compliance requirements.
• Identity verification documents — retained for as long as required by applicable KYC and AML regulations, typically five years from the date of verification.
• Support communications — retained for three years to enable resolution of disputes or complaints raised after a conversation has ended.
• Technical and session data — typically retained for 12 months and then deleted or anonymised.
• Marketing consent records — retained for as long as you remain a registered user and for a reasonable period after account closure to demonstrate compliance.

When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised so that it can no longer be attributed to you.

10Your Rights

As a player registered with AK999, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your request and we will respond within a reasonable timeframe.

• Right to access — you can request a copy of the personal data AK999 holds about you at any time.
• Right to correction — if any of your personal data is inaccurate or out of date, you can ask us to correct it. Some data such as your registered name must match your CNIC and cannot be updated without fresh verification.
• Right to deletion — you can request deletion of your personal data. We will honour this request where we are not legally required to retain the data. Note that legal compliance obligations may prevent immediate or complete deletion of financial and identity records.
• Right to restrict processing — you can ask us to restrict how we use your data in certain circumstances, for example while a dispute is being investigated.
• Right to data portability — you can request your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent — where processing is based on consent (such as marketing communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you can object to processing based on legitimate interests, including profiling for responsible gaming purposes, though we may need to continue certain processing to fulfil our legal obligations.

11Children & Minors

AK999 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 18. Our registration process includes an age declaration and identity verification steps specifically to prevent under-age access.

If you are a parent or guardian and believe that a person under 18 has registered an account on AK999, please contact us at [email protected] immediately. We will investigate promptly, close the account and delete the associated personal data to the extent permitted by law.

We also encourage adults who share devices with younger family members to ensure that their AK999 account remains logged out when not in use. Account security and access control at the device level is the responsibility of the registered account holder.

12Security Measures

Protecting your personal data and your PKR account balance is a core priority for AK999. We implement the following technical and organisational security measures:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Secure, encrypted storage of sensitive personal data including identity documents and financial records.
• Access controls ensuring that only authorised AK999 staff can access personal data, and only to the extent required for their role.
• Regular security assessments and vulnerability testing of our platform infrastructure.
• Two-factor authentication available for all registered player accounts.
• Real-time transaction monitoring to detect and flag unusual activity patterns that may indicate fraud or account takeover.

While we take extensive precautions, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify affected players as promptly as possible and take immediate steps to contain and investigate the incident.

You also play an important role in keeping your account secure. Use a strong unique password, enable two-factor authentication, and never share your login credentials or OTP codes with anyone — including anyone claiming to be AK999 staff.

13Changes to This Policy

AK999 may update this Privacy Policy from time to time to reflect changes in our data practices, new product features or evolving legal requirements. When we make material changes, we will notify registered players via an in-platform notification the next time they log in and may also send an email notification to the address on file.

The "Last Updated" date at the top of this policy always reflects when the most recent changes were published. We encourage you to review this policy periodically. If you continue to use AK999 after an updated policy has been published and you have been notified, you are considered to have accepted the revised terms.

If you have objections to a material change in the policy, you can contact our support team or request account closure before the change takes effect.

14Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way AK999 handles your personal data, please get in touch with our support team:

For general account support, responsible gaming assistance or questions about your balance and transactions, the same support address is available around the clock.

You can also review our related policies for a complete picture of how AK999 operates: Terms and Conditions and Responsible Gaming.